Terms And Conditions

INTRODUCTION

Welcome to Planet Ganges Consulting Private Limited (the “Company”). The Company is engaged in the business of organizational transformation, providing tailored interventions in the areas of culture, climate, and leadership capability. With extensive experience spanning over a decade, the Company has successfully executed major transformation initiatives across the infrastructure, GCC, and retail sectors, establishing a strong and credible presence in the industry. These Terms and Conditions (“Terms”) set forth the legal agreement between the User/Client (“You/Your”) and the Company (“we,” “us,” or “our”) regarding Your access to and use of our services, including all enhancement programs, consultation, and learning experiences provided through our website or any affiliated digital platforms(collectively referred to as “Services”). By engaging with our Services through our website, You agree to comply with these Terms and our associated policies, including but not limited to the Privacy Policy, and other applicable guidelines and policies (collectively referred to as “Policies”).

We may modify this Terms from time to time at our sole discretion, and such modifications shall be deemed incorporated into these Terms by reference. By accessing, browsing, or using our Services, You explicitly consent to receive communications from the Company or its authorized representatives regarding matters related to our Services. The Company reserves the exclusive right to change, modify, add, or remove these Terms or any associated Policies without prior notice. It is Your responsibility as a User/Client to periodically review the Terms and Policies to stay informed of any updates or changes.

APPLICATION OF POLICY

By availing the Services of the Company, whether through the website, social media, or any other means, You hereby consents to and agrees to be bound by these Terms, including any additional Policies and guidelines provided by the Company.

These Terms constitute a binding agreement between You and the Company. You acknowledge that You have read, understood, and agree to be bound by all the Terms outlined herein.

The acceptance of these Terms may be demonstrated by:

Submitting an inquiry, enrollment request or subscribing through the Company’s website or its associated portal.
Attending any live or virtual session, training, workshop, or event organized by the Company.
Communicating with the Company via email, messaging platforms, or social media channels and proceeding with any enrollment, consultation, or service request.
Making any form of payment whether partial or full for any program or corporate training offered by the Company.

ELIGIBILITY:

To engage with the Services offered by the Company, You shall meet the following condition:

Legal Capacity: Be at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction, in accordance with the provisions of the Indian Contract Act, 1872, and the Information Technology Act, 2000.

Compliance with Laws: You agree to use our Services in strict compliance with these Terms and all applicable laws, including but not limited to the Consumer Protection Act, 2019, the Information Technology Act, 2000, and other relevant statutes or local regulations.

Authorized Representation: If You are using the Services on behalf of an organization, You represent and warrant that You have the authority to bind the organization to these Terms and the Policies. You agree to provide accurate, complete, and up-to-date information about yourself and the organization, and to update such information as necessary. You agree to provide your social media account details (such as LinkedIn) to facilitate communication in case You do not respond to calls, messages, or emails. The Company reserves the right to use these details to contact You regarding any matters related to the Services.

Use for Authorized Purposes: You shall use the Services solely for lawful and authorized purposes and not for any illegal or unauthorized activities.

Data Protection Compliance: You confirm that all information provided while accessing our Services, including contact details and site information, is accurate and current. The Company shall handle Your personal data in accordance with its Privacy Policy and applicable laws, including but not limited to the Digital Personal Data Protection Act, 2023.

USER/CLIENT OBLIGATIONS

Expectations from the Users:

To maintain a professional and effective business environment on the Website, You are obligated to:

Uphold Professional Conduct: Interact respectfully with business coaches, Company staff, and other users to foster a positive and productive community.
Respect Intellectual Property Rights: Refrain from unauthorized use, sharing, or reproduction of any content, tools, videos, recordings of the meetings or materials made available on the website, which are the proprietary assets of The Company or third-party.
Provide Accurate Information: Ensure that all personal and business information submitted during registration or service use is truthful, accurate, and up to date.
Maintain Timely Communication: Actively engage with assigned business coaches and provide prompt responses to queries or requests for information to facilitate service delivery.
Adhere to Scheduled Sessions and Deadlines: Participate in scheduled sessions, training, or coaching modules as agreed upon and ensure compliance with the established deadlines for deliverables.

Prohibition to Users:

To protect the integrity of the Company and Services, You are prohibited from:

Sharing Account Access: Allowing unauthorized parties to access their accounts, which may compromise data security and service quality and disclosure of confidential information.
Engaging in Fraudulent Behavior: Misrepresenting business details, submitting false claims, or engaging in any activity designed to deceive the Company.
Harassing or Abusing Other Users: Engaging in offensive, abusive, or discriminatory behavior towards business coaches, staff, or other participants.
Using the Website for Unlawful Purposes: Conducting activities that violate applicable laws, including but not limited to fraud, intellectual property infringement, and privacy violations.

The Company reserves the right to investigate any suspected violations of these obligations and, where appropriate, take corrective action, including the suspension or termination of Your account.

INTELLECTUAL PROPERTY RIGHTS

Ownership of Intellectual Property: All intellectual property rights in the Company, including but not limited to copyrights, trademarks, service marks, trade names, logos, domain names, moral rights, patents, designs, inventions, know-how, trade secrets, and any methodologies, frameworks, training modules, presentations, reports, seminar content, software, or other materials and any other proprietary process (collectively referred to as the “Intellectual Property”), are owned exclusively by the Company. You are granted no ownership rights, licenses, or other rights in or to the Intellectual Property except for the limited, non-exclusive, non-transferable, and revocable license specifically granted in these Terms for the purpose of using the Services provided by the Company.

Permitted Use: You agree to use the Services provided by the Company solely for the purposes permitted by these Terms and to not engage in any activities that may infringe upon or misappropriate Intellectual Property. Misuse or unauthorized use of our Intellectual Property is strictly prohibited and may result in immediate termination of Your agreement with the Company and legal action, including but not limited to claims for damages, injunctive relief, and other equitable remedies.

Restrictions on Use: You further agree not to:

Reproduce, modify, create derivative works from, distribute, publicly display, or perform any part of the Intellectual Property without the prior written consent of the Company.
Remove, alter, or obscure any proprietary notices, trademarks, or other Intellectual Property notices contained in or on the programs provided by the Company or any part thereof.
Use any trademarks, service marks, trade names, or logos of the Company, or any confusingly similar marks, without the prior written consent of the Company.
Engage in any activity that may dilute or impair the value of the Company ‘ trademarks or other proprietary rights.

DATA PRIVACY & SECURITY

All Your data collection, processing, and storage practices comply with the provisions of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. The Company’s commitment to protecting Your data is detailed in the Privacy Policy, which is incorporated into these Terms by reference.

Scope of Data Use:

The Company collects personal information only for the purpose of providing its Services, improving website functionality, and fulfilling legal obligations. Stringent security measures, such as encryption and access controls, are in place to safeguard this data.
You acknowledge and consent that the Company may collect and analyse non-personal information, including usage patterns and business metrics, for service optimization, research, and internal business purposes.
In compliance with the Digital Personal Data Protection Act, 2023:
1. Users have the right to withdraw consent for data processing by providing written notice to the Company, subject to service limitations resulting from such withdrawal.
2. Users can request access, rectification, or deletion of their data by contacting the Company’s designated Grievance Officer (contact details available in the Privacy Policy).
The Company employs advanced security protocols to ensure the confidentiality and integrity of Your data. Despite these measures, You are advised to take necessary precautions, such as protecting account credentials and avoiding sharing sensitive information over unsecured networks.
The Company may share Your data with trusted third-party service providers strictly for the purpose of delivering Services, processing payments, facilitating financial services or enhancing website functionality. Such sharing shall adhere to contractual agreements ensuring data protection and confidentiality.
In the event of a data breach, the Company shall notify affected users promptly and undertake corrective actions in compliance with applicable legal requirements.

FEES AND PAYMENTS

Pricing: The Company offers various pricing structure depending on the selected service, program, or subscription plan. Such services and programs include, without limitation:

Leadership Acceleration Capability Enhancement (LACE),
Search-Assessment-Transition (SAT),
Vision-Strategy-Alignment (VSA), and
Development-Review & Rewards-Pivot (DRP).

The applicable fees for each such Service, program, or subscription plan shall be as specified on the Company’s website or as communicated by the Company.

Terms of Payment:

Payment Methods: Payments may be made via net banking UPI, debit/credit card, or any other authorized digital payment method. International clients may pay via bank transfers or authorized international payment gateways.

Payment Schedule:

Full payment may be required in advance for certain programs, subscriptions, or short-term training sessions.
Failure to make payments on time may lead to suspension or cancellation of services. Services shall only resume once pending dues are cleared.
All payments may be non-refundable, except where required by applicable law.
By providing payment information, you authorize the Company to charge your designated payment method for the applicable fees.

The request for refund/cancellation must be submitted in writing to The Company and will be reviewed in accordance with The Company prevailing cancellation/refund policy, as may be amended from time to time, the same shall be accessed from the link i.e. __________________. However, The Company reserves the right to approve or reject any refund requests at its sole discretion, subject to the specific terms applicable to the booked events.

DELIVERY AND DEPLOYMENT

The Company is committed to delivering high-quality business transformation services within the timelines mutually agreed upon during the onboarding or scheduling process. However, the Company shall not be held responsible for delays or quality issues caused by:

Client Non-Responsiveness: Failure to respond to communications, queries, or requests for information from the Company or assigned representatives within the stipulated timeframes.
Missed Appointments: Absence or tardiness in attending scheduled coaching sessions, consultations, or training modules.
Delayed Information Sharing: Failure to provide accurate and complete business information, documents, or materials necessary for service execution in a timely manner.
Incomplete Documentations: Submission of incomplete or incorrect documents required for planning or implementing the agreed services.

Payment Obligations:

You acknowledge that your actions or inactions directly impacting service timelines or quality do not absolve You of your payment obligations. All payments shall remain due as per the agreed terms, regardless of delays or disruptions attributable to your conduct.
In cases where Your lack of responsiveness or failure to meet agreed deadlines results in service delays, The Company reserves the right to modify schedules or reschedule sessions without liability.

Communication and Escalation:

To ensure seamless delivery, You are encouraged to maintain open communication with the Company and assigned business coaches. Escalations or service concerns can be directed to the Company support team for resolution.

LIMITATION OF LIABILITY:

To the fullest extent permitted by law, the Company shall not be liable for:

Indirect, Incidental, or Consequential Damages: Any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, business opportunities, or data, whether arising out of contract, tort (including negligence), strict liability, or otherwise, even if the Company has been advised of the possibility of such damages.

Damages from Use or Inability to Use the Products and Services: Any damage arising from your use or inability to use the products and services provided by the Company, whether due to errors, omissions, interruptions, defects, delays in operation or transmission, or any other form of harm or loss.Third-Party Claims: Any claims, damages, losses, or liabilities arising from any third-party products, services, or content accessed or used in connection with the products and services provided by the Company.

Force Majeure: Any damages arising from events beyond the reasonable control of the Company, including but not limited to acts of God, war, strikes, labour disputes, shortages of materials, and other similar events.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, contractors, and representatives (collectively referred to as the “Indemnified Parties”) from and against any and all claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from:

Breaches of These Terms: Your breach of these Terms and Conditions, including any applicable policies.
Violations of Laws or Third-Party Rights: Your violation of any applicable laws, regulations, or third-party rights.
Misuse of Services: Any misuse or unauthorized use of services provided by The Company such as misuse of session programs, AI bot training tools, course content, or training materials whether by you or by anyone using your access credentials.
Client/User Content: Any content, feedback, or information you provide, upload, or share via the Company’s website, social media, or other communication platform that may cause harm or liability.

DISPUTE RESOLUTION

Resolution of Concerns: For any issues or concerns regarding service delivery, You are encouraged to:

Contact the Company support team through the Website or via the designated support email, as mentioned on the Website.
Engage directly with their assigned representative for clarity or assistance with specific program elements.

The Company shall address all concerns through its structured internal resolution process, ensuring fairness and prompt responses. However, You are required to fulfil all payment obligations during the resolution period.

If disputes remain unresolved, they may be referred to arbitration as per the rules of the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bengaluru, Karnataka. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement, and the proceedings shall be held in Bengaluru, Karnataka, in English

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes arising under or related to these terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Planet Ganges is a prominent player in Business Transformation, delivering tailored interventions in Organisational Culture, Climate, and Leadership Capability.

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