Two phases of capability building for more than 120 HR professionals, combining classroom, digital learning, 360-degree feedback and assessment centres.
A global customer experience and business services company’s India HR team supported large contact-centre operations. It had 90 employee-relations partners and 31 HR partners and location leads.
Assessed and Developed Against the Company’s HR Business Partner Competencies
To have employee-relations partners and HR business partners act as business advisers to the contact-centre operations they supported, not only as process administrators.
The business needed its HR team to work as advisers, at scale:
The India HR leadership brought in Planet Ganges to build capability in two phases:
Planet Ganges designed and ran the work in two phases over about six months:
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Planet Ganges is a prominent player in Business Transformation, delivering tailored interventions in Organisational Culture, Climate, and Leadership Capability.