Case Study

Building Leadership Capability Across Every Management Level of a Global Skincare Brand

A year-long, certified programme that turned the company’s values and competencies into everyday behaviour, from executives to directors.

  • Skincare and Personal Care
  • Two cohorts, directors to executives
  • India
  • About a year, with 10 days of learning per participant

Client Overview

A global skincare brand’s India business was on an aggressive growth path and wanted a strong leadership team and a performance culture to match.

  • Skincare and Personal Care
  • Two cohorts, directors to executives
  • India
  • About a year, with 10 days of learning per participant
Certified

10 Days of Learning

per Participant, Plus Certification at Leader or Executive Level

Transformation Goal

To make the company’s four core values and global competencies the collective voice of people at every level, through a long-running programme with certification.

  • Build a strong leadership team for an aggressive growth path
  • Create a performance culture
  • Turn four core values and global competencies into everyday behaviour
  • Certify every participant at leader or executive level

Business Challenge

The business already had the right values and competencies, but they lived in documents, not in how people worked:

  • Strategic & Organisational Challenges
  • An aggressive growth path that needed a strong leadership team
  • A performance culture still to be built
  • Four core values and global competencies that lived in documents, not in daily work
  • Leadership Challenges
  • Every level, from executives to directors, to move up in capability together
  • A long-running programme with certification, not one-off training

Engagement Objectives

The HR and learning team brought in Planet Ganges to design and run a year-long, certified programme:

  • Ground the programme in the company's own values and competencies
  • Take every management level through the same programme
  • Build capability in three phases of three days each
  • Apply the learning on live cross-functional projects
  • Track behaviour change with a 360-degree assessment
  • Certify participants on business results, not attendance

Approach & Methodology

Planet Ganges designed and ran the programme over about a year:

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01

Diagnosis

  • Focus groups and one-to-one conversations with sample participants
  • A programme designed around the company's own values and competencies

02

Two Cohorts

  • One for directors, senior managers and managers
  • One for leads and executives, so every layer moved up together

03

Three Phases

  • Three days each: managing self and the team; communicating and influencing; leading performance and results
  • Classroom work, management games and leadership films

04

Learning at Work

  • Six to eight weeks between phases on a live cross-functional project
  • An online learning community throughout

05

360-Degree Assessment

  • 66 observable behaviours, with separate versions for senior managers and for team leads and executives
  • Run on a technology platform, with an individual report for every participant

06

Certification

  • Project results presented to a panel of the manager, site head, HR and the coach
  • Each participant certified at leader or executive level

Programme Results

  • Every management level, from executives to directors, taken through the same values and competencies
  • Behaviour change tracked through a 360-degree assessment in each of the three phases
  • Each participant certified on the business results of a live project, not attendance
  • 3 phases of 3 days each, with six to eight weeks of work-based learning between them
  • 66 behaviours assessed in the 360, with an individual report for every participant
  • 10 days of learning per participant, plus certification

Related Services

Leadership Programmes  ·  Leadership Assessment  ·  Organisation Development  ·  Competency Mapping

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